The Handbook of Global Outsourcing and Offshoring 3rd edition

The Handbook of Global Outsourcing and Offshoring 3rd edition

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The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global context. Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context. Readers from a wide range of industry and regions need to know how to outsource, and to build the skills to participate in and manage outsourcing from client and vendor perspectives.FIGURE 1.4 Maindrivers for cutting back or bringing back outsourced services Source: Oshri and Kotlarsky, 2009. ... independent broadcasting operation, supplying abroad range of programmes, channels and servicesto more than ten million people around the world. In 2000, BSkyB was looking for a company that would redesign and implement a new Customer Relationship Management ( CRM) systemanbsp;...

Title:The Handbook of Global Outsourcing and Offshoring 3rd edition
Author: Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
Publisher:Palgrave Macmillan - 2015-01-16

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